Privacy Policy

1. Introduction

syncluxor B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website and services. We are the data controller for the personal data we process under this policy.

2. Data Collection

The data we collect includes information you provide directly to us, information we collect automatically when you use our services, and information we receive from third parties. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, preferences, and account settings
• Communication Data: Messages, enquiries, and correspondence with our team
• Technical Data: IP address, browser type, device information, and usage analytics
• Marketing Data: Preferences regarding marketing communications and personalised content

3. How We Use Your Information

We use of your data is based on legitimate interests, contractual necessity, and your consent where required. We use your personal information for the following purposes:

• Providing and improving our education platform services
• Processing enquiries and providing customer support
• Sending service-related communications and updates
• Analysing usage patterns to enhance user experience
• Marketing our services with your consent
• Complying with legal obligations and protecting our rights

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• With service providers who assist in our operations
• When required by law or to protect our legal rights
• In connection with a business transaction or reorganisation
• With your explicit consent for specific purposes

6. Your Rights

Under GDPR and applicable data protection laws, your rights include:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Contact information is typically retained for the duration of our business relationship plus three years. Marketing data is retained until you unsubscribe or object to processing. Technical and analytics data is generally retained for two years unless longer retention is required for security or legal purposes.

8. International Data Transfers

Your data may be processed in countries outside the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other adequate protection mechanisms.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.